We’re here to help with the Lively Flip and Jitterbug Flip2.
Get simple instructions for using our easiest cell phone and answers to common questions.
Our support materials make it easy to learn.
We’ve made it easy to learn about your Lively product. Have other questions? Take a look at our FAQs below. If you don’t see what you’re looking for, give us a call anytime.
Please note that support material may vary slightly based on your device and firmware version.
Downloads
Jitterbug Flip2 User Guide
Jitterbug Flip2 Retail Activation Guide
What's New on the Jitterbug Flip2
Number Transfer Guide
Jitterbug Flip2 Software Update
Refer a Friend Offer
How To Videos
Click on any of the titles below to play the video
How To Cards
Click on any of the titles below to download a guide
Frequently Asked Questions
The Jitterbug Flip2 has Brain Games powered by Posit Science®, including Eye For Detail, To-Do List Training, and Right Turn.
Yes, you can use the included USB cable to connect your Jitterbug Flip2 to your personal computer to download photos. When plugging your Jitterbug Flip2 into your computer, make sure to use the USB connector on the side of the phone. Your phone will not be detected when using the USB cable with the Charging Dock. Once connected, your computer will identify your phone automatically like a USB flash drive. Please refer to your computer manufacturer or operating system documentation for additional details on how to view files from connected storage devices. This feature is only compatible with Windows XP or greater, and Mac OSX 10.8 or greater.
No, once deleted from the phone a photo cannot be recovered. You should use your computer using a USB connection if you wish to store photos beyond the phone’s capacity.
The Jitterbug Flip2 only accepts JPG, GIF and PNG files as text message attachments. All photos are compressed before being sent to your phone.
Yes, the Jitterbug Flip2 has a large, bright color screen with large, legible on-screen font, that can be adjusted larger if required. The backlit keypad with big buttons makes it easy to dial in all lighting conditions. Also, the Jitterbug Flip2 is capable of read-out, which allows the phone to read out the on-screen menu to help navigate through the device.
Yes, the handset supports Enhanced 9-1-1, or E911, that determines a caller’s identification and a relative location using cell tower triangulation. It provides emergency responders with the general vicinity of the person calling with the emergency.
If you want to modify names and numbers in your contacts, you can either: (a.) Manage your contacts directly through the handset. Please see the user guide for complete instructions. (b.) Call our friendly Care Advisors who can update your contacts for you. Care Advisors are available to assist you 24 hours a day, 7 days a week. Care Advisor access is available with purchase of any Lively Plan. (c.) Register online at lively.com/myaccount, our secure, password-protected website. Here you can easily manage your contacts yourself or have someone you trust do it for you. Updates to your contacts online at lively.com/myaccount will automatically update your phone within a few minutes. (d.) Fax us your list with your name and Jitterbug Flip2 phone number to 1-858-430-3710 and we will do it for you.
If you selected "Just Ask Alexa" in your Alexa setup, simply flip the phone open and say "Alexa" followed by your question. If you selected "Choose From Menu" in your Alexa setup, first flip the phone open, then scroll down to "Amazon Alexa" on the menu screen, press "OK", then say "Alexa" followed by your question. For questions related to your phone, such as calling and texting, you will need to say "Alexa, ask Lively" before your question.
When you purchase a Lively Health & Safety Package, a simple press of the button will count down for 6 seconds then connect you to a highly-trained Urgent Response Agent.
The Jitterbug Flip2's 16GB of storage allows you to store 1000+ Contacts
You can customize your Jitterbug Flip2 with 33 available ring tone options.
Use of Alexa on the Jitterbug Flip2 does not cost extra money.
Once setup is complete, you can open your Jitterbug Flip2 and say the word “Alexa” before asking a question. Alexa functionality is only available when your phone is powered on, flipped open, and the screen is lit. Visual cues on your phone will indicate when Alexa hears you, and if the volume on your phone is turned up, an audio tone will also sound. Alexa is designed to protect your privacy. For example, you can view and delete your voice requests at any time at amazon.com/alexaprivacysettings or in the Alexa app.
Alexa is an optional feature. You may sign in on your Jitterbug Flip2 for basic, non-personalized questions, sign into your Amazon account for some personalization, or sign into Amazon and the Lively skill to use your voice to ask questions related to your Jitterbug Flip2. You may also disable Alexa at any time.
If you set up Alexa, you have the option to disable and re-enable Alexa whenever you choose. If you’re not interested in using Alexa functionality on your phone, you can skip setup. If you choose to bypass setup, you will not be able to ask Alexa to help make phone calls, write texts, check the weather, etc.
Yes, you can lock the volume level. This can be done in the Settings menu, under Volumes & Sounds -> Volumes -> Lock Buttons. This locks the side keys, so the volume remains at your preferred level.
Yes. The Jitterbug Flip2 is equipped to utilize most Bluetooth wireless headsets, hands-free speakers, Automobiles, and other Bluetooth compatible devices. Note: Lively does not provide technical support and cannot guarantee compatibility of any accessory not sold directly by Lively.
Yes, the Jitterbug Flip2 offers a 3.5mm Headset Jack and Bluetooth capabilities. Also, Amazon Alexa allows you to use your voice to call, text, check the weather, and more.
The Jitterbug Flip2 weighs 4.7 ounces, or about the weight of a deck of cards. When closed, the Jitterbug Flip2’s sleek and modern design is 4.3 inches tall, 2.19 inches wide and 0.72 inches thick.
The Jitterbug Flip2 comes in two colors. You can select red or graphite.
If you do not have a Lively Plan with Urgent Response and you press the button, the display will start a count down for 6 seconds then place a call to 9-1-1. Note: The Urgent Response button can be turned off in the setting menu.
The Jitterbug Flip2 can store up to approximately 10,000 photos, depending on the file sizes. The price is 10¢ per photo sent or received without the purchase of a text messaging package.
The Jitterbug Flip2 has a 8 megapixel rear camera and a 5 megapixel front "selfie" camera. It saves photos in JPG format.
The Jitterbug Flip2 features a big screen with text that is easy to see, large buttons for easy typing and intuitive list-based navigation. The Jitterbug Flip2 also has an easy-to-use camera, a flashlight to help you see in low light, and a powerful speaker that delivers clear sound. Plus, all-new Amazon Alexa makes it even easier to call and text using just your voice.
No, the Jitterbug Flip2 will enter a charging state. If the phone was previously powered off you must manually power on the handset by pressing the ON/OFF button.
The Jitterbug Flip2 simplifies tasks in the palm of your hand, with a flashlight, magnifier, clock, calculator and FM radio.