Updates to Terms, Privacy and Services

At Lively, we continuously aim to improve the services and products we provide to you, while also complying with any relevant new laws. Throughout the year, we may make updates to clarify our terms, services, or use of your personal information. We want to be as transparent as possible about these changes. This page is to inform you of any anticipated changes to our terms, privacy policy, or services.

By using or accessing our products or services on or after the listed effective date, you are agreeing to the updates detailed below. To view the current versions of our terms or privacy policy, please visit https://www.lively.com/legal/.

Please check this page periodically to see if any new updates have been added.

January 2025

Legal Terms

• Effective on January 8, 2025, our Urgent Response Terms and Conditions will be updated to include: A new address to send billing inquiries;

  • A more transparent description of the government fee, surcharges, and discretional charges that are included on your monthly invoices;

  • A revised description of our Fall Detection service;

  • The elimination of the service fees requirement charged for replacement devices under the Lively Protection Plan; and

  • A change of the contract’s governing law to the state of Minnesota.

• Effective on January 8, 2025, our Smart and Flip Phone Customer Agreement will be updated to include:

  • A new address to send billing inquiries;

  • A more transparent description of the government fee, surcharges, and discretional charges that are included on your monthly invoices;

  • The inclusion of a provision describing our new SIM Card Kit;

  • The elimination of the service fees requirement charged for replacement devices under the Lively Protection Plan; and

  • A change of the contract’s governing law to the state of Minnesota.

Privacy Policy

Effective on January 1, 2025, our States Rights Privacy Policy was updated to include details regarding our processing and your rights under the Delaware Personal Data Privacy Act, Iowa Consumer Data Protection Act, Nebraska Data Privacy Act, New Hampshire Data Privacy Act, and New Jersey Data Privacy Law.

February 2025

• On February 10, 2025, our Terms of Use, Urgent Response Terms and Conditions, Smart and Flip Phone Customer Agreement, Standard Warranty, and Lively Rides Concierge Services Terms will be updated to include a revised arbitration provision that details the arbitration process, class action waiver, jury waiver, and applicable law and venue. The Terms of Use and Lively Rides Concierge Services Terms will also be updated to change the contracts’ governing laws to the state of Minnesota.

• Effective on February 10, 2025, the States Rights Privacy Policy will be updated to clarify the sharing information with social media networks and third-party marketing partners.

March 2025

Services

No anticipated updates.

Privacy Policy

No anticipated updates.

April 2025

• Effective April 2025, the Lively Protection Plan will be updated to eliminate the service fees requirement charged for replacement devices.

May 2025

No anticipated updates.

June 2025

No anticipated updates.

July 2025

Privacy Policy

• Effective on July 1, 2025, our States Rights Privacy Policy will be updated to include details regarding our processing and your rights under the Tennessee Information Protection Act and the Vermont Data Privacy Act.

• Effective on July 31, 2024, our States Rights Privacy Policy will be updated to include additional details regarding our processing and your rights under the Minnesota Consumer Data Privacy Act.

August 2025

No anticipated updates.

September 2025

No anticipated updates.

October 2025

Privacy Policy

• Effective on October 1, 2025, our privacy policy will be updated to include details regarding our processing and your rights under the Maryland Online Data Privacy Act.

November 2025

No anticipated updates.

December 2025

No anticipated updates.

Updated on February 10, 2025.