Meet the Team
Kind, caring and compassionate, we’re always ready to help.
We’re here for you.
At the heart of every call is our team of 100% U.S. based Lively Advisors. Empathetic and dedicated experts, each with a story and a wealth of knowledge to be shared. From their favorite hobbies to the moments that inspire them, catch a glimpse of the personalities behind the calls.
Get to know us.
Gail
Senior Care Advisor
“I think I work for an important company... helping everyone use their technology to the betterment of their lives.”
- Time with Lively: 5.5 years
- Describe yourself in 3 words: Smart, lively, tall
- Hobbies: Reading! I was a bookseller for 15 years. Ask me to recommend you a great book to read.
- Favorite Lively product/feature: Jitterbug Smart
Sophia
Urgent Response Supervisor
“You have to have a caring soul. And that’s what differentiates us.”
- Time with Lively: 9.5 years
- Describe yourself in 3 words: Goofball, supportive, ready for anything
- Hobbies: Volunteering, all sports
- Favorite Lively product/feature: Urgent Response (Obviously!)
Liz
Senior Care Advisor
“We’ve got your back, we’ll make sure you’re okay.”
- Time with Lively: 10 months
- Describe yourself in 3 words: Energetic, empathetic, intelligent
- Hobbies: Writing, reading, spending time with my family and animals
- Favorite Lively product/feature: Care Advocate
Robert
Ask Lively Supervisor
“Looking our for our customers makes me think of my grandfather. And I hope someone takes care of him the way I do our customers if he ever needs it.”
- Time with Lively: 9 years
- Describe yourself in 3 words: Dedicated, humorous, passionate
- Hobbies: Playing music, archery, camping and hiking
- Favorite Lively product/feature: Ask Lively and Urgent Response. A customer cannot get the same level of service anywhere else.
Customer Testimonials
They are very courteous.
“Not only are the employees very knowledgeable, they are very courteous. And they were patient answering my questions and concerns.”
Dorothy C. Customer service is unsurpassed.
“I find the phone easy to use, and your Customer Service is unsurpassed! Agent was polite, helpful, knowledgeable, and empathetic! She also took the time to explain the issue to me without rushing.”
Tracy F.
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