Basic Plan for Medical Alerts
For everyday questions and help in emergencies big or small, 24/7
$19.99/mo
Limited time
+ taxes and fees
Urgent Response
24/7 access to our team of certified Urgent Response agents.
Link App
Friends and family get notifications if there's an emergency.
Ask Lively
Call our caring team anytime, day or night.
Add fall detection to your plan for just $9.99/mo.
Basic Plan for Medical Alerts
For everyday questions and help in emergencies big or small, 24/7
$19.99/mo
Limited time
+ taxes and fees
Urgent Response
24/7 access to our team of certified Urgent Response agents.
Link App
Friends and family get notifications if there's an emergency.
Ask Lively
Call our caring team anytime, day or night.
Add fall detection to your plan for just $9.99/mo.
Urgent Response
Life can be unpredictable, but with Urgent Response, available on all Lively products, you can be ready for anything it throws your way. At the touch of a button, Urgent Response connects you to certified agents who can help, 24/7.
Emergency support and follow-up
Our highly trained agents, certified by the International Academies of Emergency Dispatch, can connect you with emergency services, roadside assistance, a trusted caregiver, and more. They’ll stay on the line until your situation is resolved.
Personal emergency profile
The critical details you choose to provide in your profile empower Urgent Response agents to provide even faster, more personalized assistance.
Reliable nationwide coverage
Urgent Response is available anywhere in the country that cellular coverage is available.
Keep loved ones notified in an emergency
The Lively Link App keeps friends and family updated on your health and safety. They just download the app and will receive an alert on their smartphone whenever you call Urgent Response.
For more than just emergencies
Our certified agents can get you the help you need in any situation, big or small, such as if you:
Feel short of breath
Become lost
Lose your keys
Don't feel safe
Forgot your medicine while traveling
The [Urgent Response] is incredible and the software allowing family to follow movement is great, especially for persons living alone. It is a great service.
– Cynthia C.
Link App
When you contact Urgent Response, friends or family can get alerts through the Lively Link app. They'll be reassured knowing they'll be notified if you have an emergency. Plus, based on information in your personal emergency profile, those with Lively Link can see everyday changes in daily activity, for the ultimate peace of mind.
When location is turned on, loved ones and first responders can see the Lively subscriber’s location on a map. In an emergency, this information can save crucial minutes and seconds.
Ask Lively
With years of experience, our 100% U.S.-based caring team also goes through special sensitivity training, but this alone isn’t what sets us apart. It’s that we share a genuine passion to be truly helpful. We take pride in going above and beyond in answering all your questions, no matter how big or how small.
Whether you want to send a text message, share photos, or even update contacts on your Jitterbug phone, our caring team can show you how.
All Lively plans include:
100% U.S.-based customer service
No long-term contracts or cancellation fees
Ability to switch plans anytime
Fast and reliable nationwide coverage
Ready to buy?
Select Basic when you shop Lively Mobile2.
Add fall detection to the Lively Mobile2.
The fall detection feature on the Lively Mobile2 can sense if you’ve fallen and will automatically connect you in seconds to an agent, even if you’re unable to press the button. Be prepared when falls happen, for just $9.99/month.
Prefer to buy in person?
Common Questions
If your Lively Mobile device detects a fall, a voice prompt will play, saying “Fall detected. Calling Urgent Response. Press button to cancel.” Immediately after this prompt, you will have a few seconds to press the button to cancel the call. If you don't press the button to cancel the call, Urgent Response will automatically be called to assist.
Note: The device may not detect all falls. If you fall and you don't hear the voice prompt that a fall has been detected, press your call button with a single, short press and then wait to hear the message, "Calling Urgent Response." Multiple button presses may disconnect the call to Urgent Response.
Yes. The Lively Mobile2 includes a built-in accelerometer to detect falls.* The accelerometer senses your body movement and patented algorithms evaluate any sudden changes. It can even tell the difference between dropping the device and an actual fall.
When a fall is detected, the Lively Mobile2 will automatically call our Urgent Response Agents even if you are unable to press the button. You also always have the option to cancel the call if it was in error or you don’t need assistance.
Fall Detection is available as an add-on feature for $9.99/month.
*Fall Detection does not detect 100% of falls. Users should always push their button when they need help, if possible. Button signal range may vary due to device sensitivity, battery strength, and other environmental factors.
Simply press the button on your Jitterbug phone or Lively Mobile2 medical alert, and you'll be connected to our certified, U.S.-based Urgent Response agents in seconds. They'll verify your location, assess the situation, and get you the help you need — whether that's coordinating with emergency services or calling a caregiver or loved one to help you. The agent will stay on the line until your situation is resolved.
Urgent Response is NOT a substitute for 9-1-1. Urgent Response agents are professionally trained and certified to provide assistance in any situation, including urgent situations. However, Lively strongly recommends that if you believe you are experiencing a critical, emergency situation, always bypass Urgent Response and contact 9-1-1 directly.
Some situational examples of when NOT to use Urgent Response and call 9-1-1 directly instead include:
Fire
Heart attack/stroke
Robbery/break-in