Medical Alerts
Independence for them, peace of mind for you
Get help in emergencies big or small with the medical alert that's right for your loved one.
Need fall detection?
Add to any Lively Mobile2 planLively Mobile2
- Fast call response time
- Fall Detection available
- Long-lasting battery
- FSA/HSA-eligible
Jitterbug Phones
- Built-in Urgent Response button
- Big buttons and large screens
- Loud speakers
- Long battery life
Urgent Response
Life can be unpredictable, but with Urgent Response, available on all Lively products, you can be ready for anything it throws your way. At the touch of a button, Urgent Response connects you to certified agents who can help, 24/7.
Emergency support and follow-up
Our highly trained agents, certified by the International Academies of Emergency Dispatch, can connect you with emergency services, roadside assistance, a trusted caregiver, and more. They’ll stay on the line until your situation is resolved.
Personal emergency profile
The critical details you choose to provide in your profile empower Urgent Response agents to provide even faster, more personalized assistance.
Reliable nationwide coverage
Urgent Response is available anywhere in the country that cellular coverage is available.
Keep loved ones notified in an emergency
The Lively Link App keeps friends and family updated on your health and safety. They just download the app and will receive an alert on their smartphone whenever you call Urgent Response.
For more than just emergencies
Our certified agents can get you the help you need in any situation, big or small, such as if you:
Feel short of breath
Become lost
Lose your keys
Don't feel safe
Forgot your medicine while traveling
Prefer to buy in person?
Having “the talk” about medical alert systems
While a medical alert device can be key to a loved one’s continued independence, they may push back and question whether they really need it. We have helpful suggestions for how you can approach this important conversation.
Common Questions
Simply press the button on your Jitterbug phone or Lively Mobile2 medical alert, and you'll be connected to our certified, U.S.-based Urgent Response agents in seconds. They'll verify your location, assess the situation, and get you the help you need — whether that's coordinating with emergency services or calling a caregiver or loved one to help you. The agent will stay on the line until your situation is resolved.
Yes. The Lively Mobile2 includes a built-in accelerometer to detect falls.* The accelerometer senses your body movement and patented algorithms evaluate any sudden changes. It can even tell the difference between dropping the device and an actual fall.
When a fall is detected, the Lively Mobile2 will automatically call our Urgent Response Agents even if you are unable to press the button. You also always have the option to cancel the call if it was in error or you don’t need assistance.
Fall Detection is available as an add-on feature for $9.99/month.
*Fall Detection does not detect 100% of falls. Users should always push their button when they need help, if possible. Button signal range may vary due to device sensitivity, battery strength, and other environmental factors.
Please email us to change or cancel your plan. Find instructions in our Help Center.