Change or cancel your plan

In order to cancel a service on your account (for example, Lively Protection Plan), to cancel your entire account, or cancel recurring billing, please:

1. Paste the pre-formatted text listed below into an email,

2. Fill in the bracketed fields with your information, and

3. Send the email to: customerserviceEC@bestbuy.com

Email subject line: Cancellation Request

Email contents:

• My name is: [Provide First & Last Name]

• My Account Number is: [Provide Account Number]

• My Pin is: [Provide Pin]

• My Phone Number is: [If a Jitterbug phone, provide phone number]

• My Device ID is: [If a Lively medical alert device, provide Device ID]

• Detail of request (Examples below):

  • I want to cancel my Lively Protection Plan

  • I want to cancel my line of service

  • I want to cancel my account

  • I want to cancel my recurring billing*

  • Your contact phone number

*For some products and services, cancelling recurring billing will result in the cancellation of your account.

Note: If the above-requested information is fully and accurately provided to us at customerserviceEC@bestbuy.com, we will be able to process your cancellation request within 3 business days of our receipt. If any information provided is inaccurate or incomplete, we will contact you to complete your cancellation, which may require additional time to process.