Preferred Plan for Phones
The basics you need, plus 24/7 help in any emergency, big or small
starting at $34.99/mo
+ taxes and fees
All Basic plan features
Unlimited talk and text, plus access to our care advisors and Lively Rides.
Urgent Response
24/7 access to our team of certified Urgent Response agents.
Link App
Friends and family get notifications if there's an emergency.
If it's an emergency to you, it's an emergency to us
Preferred Plan for Phones
The basics you need, plus 24/7 help in any emergency, big or small
starting at $34.99/mo
+ taxes and fees
All Basic plan features
Unlimited talk and text, plus access to our care advisors and Lively Rides.
Urgent Response
24/7 access to our team of certified Urgent Response agents.
Link App
Friends and family get notifications if there's an emergency.
If it's an emergency to you, it's an emergency to us
Urgent Response
Life can be unpredictable, but with Urgent Response, available on all Lively products, you can be ready for anything it throws your way. At the touch of a button, Urgent Response connects you to certified agents who can help, 24/7.
Emergency support and follow-up
Our highly trained agents, certified by the International Academies of Emergency Dispatch, can connect you with emergency services, roadside assistance, a trusted caregiver, and more. They’ll stay on the line until your situation is resolved.
Personal emergency profile
The critical details you choose to provide in your profile empower Urgent Response agents to provide even faster, more personalized assistance.
Reliable nationwide coverage
Urgent Response is available anywhere in the country that cellular coverage is available.
Keep loved ones notified in an emergency
The Lively Link App keeps friends and family updated on your health and safety. They just download the app and will receive an alert on their smartphone whenever you call Urgent Response.
For more than just emergencies
Our certified agents can get you the help you need in any situation, big or small, such as if you:
Feel short of breath
Become lost
Lose your keys
Don't feel safe
Forgot your medicine while traveling
The response I received to my distress call was immediate. The agent stayed with me until the ambulance arrived. I can't imagine another service providing a faster response!
– Sam F.
Link App
When you contact Urgent Response, friends or family can get alerts through the Lively Link app. They'll be reassured knowing they'll be notified if you have an emergency. Plus, based on information in your personal emergency profile, those with Lively Link can see everyday changes in daily activity, for the ultimate peace of mind.
When location is turned on, loved ones and first responders can see the Lively subscriber’s location on a map. In an emergency, this information can save crucial minutes and seconds.
With Preferred, you also get everything in Basic
Unlimited talk and text
Don’t worry about overage fees. Stay connected with friends and family.
Ask Lively
Call us anytime you have a question, day or night. Whether you want to learn more about your new device, need help looking up a number or getting directions, we're here for you.
Lively Rides
Our team can schedule a Lyft ride for you — no app needed. Anytime you need a ride to get to an appointment, the store, or to visit friends, we can schedule one for you.
All Lively plans include:
100% U.S.-based customer service
No long-term contracts or cancellation fees
Ability to switch plans anytime
Fast and reliable nationwide coverage
Ready to buy?
Select Preferred when you shop for phones.
Prefer to buy in person?
Common Questions
Simply press the button on your Jitterbug phone or Lively Mobile2 medical alert, and you'll be connected to our certified, U.S.-based Urgent Response agents in seconds. They'll verify your location, assess the situation, and get you the help you need — whether that's coordinating with emergency services or calling a caregiver or loved one to help you. The agent will stay on the line until your situation is resolved.
Urgent Response is NOT a substitute for 9-1-1. Urgent Response agents are professionally trained and certified to provide assistance in any situation, including urgent situations. However, Lively strongly recommends that if you believe you are experiencing a critical, emergency situation, always bypass Urgent Response and contact 9-1-1 directly.
Some situational examples of when NOT to use Urgent Response and call 9-1-1 directly instead include:
Fire
Heart attack/stroke
Robbery/break-in
Log-in to Lively Link. This is part of My Account, so make sure you've created an online account first.
Select "Manage Invites" in the upper right corner
Enter the name and email of people you want to invite
They will receive an email invitation to become a Lively Link user, as well as download the Lively Link mobile app. If they already have a Lively account, they can sign-in using their existing credentials (email address and password).
Once the loved one is signed into the Lively Link Mobile app, they will have access to your Urgent Response subscriber information, receive updates on the use and status of your device, view your weekly activities, and access your device location.
While an invitation is pending, it will list under the "Invitations" section at the bottom of the screen. Click "Resend" if the person has not received the invitation. Once the user has accepted the invitation and created an account, they will appear under “Accepted Invites.” You can remove existing followers at any time by clicking "Remove".