

Preferred Plan for Phones
The basics you need, plus 24/7 help in any emergency, big or small
starting at $34.99/mo
+ taxes and fees
All Basic plan features
Talk and text plan options, access to our dedicated care advisors, and Lively Rides.
Urgent Response
24/7 access to our team of certified Urgent Response agents.
Link App
Friends and family get notifications if there's an emergency.
If it's an emergency to you, it's an emergency to us
Preferred Plan for Phones
The basics you need, plus 24/7 help in any emergency, big or small
starting at $34.99/mo
+ taxes and fees
All Basic plan features
Talk and text plan options, access to our dedicated care advisors, and Lively Rides.
Urgent Response
24/7 access to our team of certified Urgent Response agents.
Link App
Friends and family get notifications if there's an emergency.

If it's an emergency to you, it's an emergency to us
Urgent Response
Life can be unpredictable, but with Urgent Response, available on all Lively products, you can be ready for anything it throws your way. At the touch of a button, Urgent Response connects you to certified agents who can help, 24/7.
Emergency support and follow-up
Our highly trained agents, certified by the International Academies of Emergency Dispatch, can connect you with emergency services, roadside assistance, a trusted caregiver, and more. They’ll stay on the line until your situation is resolved.
Personal emergency profile
The critical details you choose to provide in your profile empower Urgent Response agents to provide even faster, more personalized assistance.
Reliable nationwide coverage
Urgent Response is available anywhere in the country that cellular coverage is available.
Keep loved ones notified in an emergency
The Lively Link App keeps friends and family updated on your health and safety. They just download the app and will receive an alert on their smartphone whenever you call Urgent Response.
For more than just emergencies

Our certified agents can get you the help you need in any situation, big or small, such as if you:
Feel short of breath
Become lost
Lose your keys
Don't feel safe
Forgot your medicine while traveling
The response I received to my distress call was immediate. The agent stayed with me until the ambulance arrived. I can't imagine another service providing a faster response!
– Sam F.
Link App
When you contact Urgent Response, friends or family can get alerts through the Lively Link app. They'll be reassured knowing they'll be notified if you have an emergency. Plus, based on information in your personal emergency profile, those with Lively Link can see everyday changes in daily activity, for the ultimate peace of mind.

When location is turned on, loved ones and first responders can see the Lively subscriber’s location on a map. In an emergency, this information can save crucial minutes and seconds.
With Preferred, you also get everything in Basic
Unlimited talk and text available
Don’t worry about overage fees. Stay connected with friends and family with the talk and text plan that works for you.
Ask Lively
Call us anytime you have a question, day or night. Whether you want to learn more about your new device, need help looking up a number or getting directions, we're here for you.
Lively Rides
Our team can schedule a Lyft ride for you — no app needed. Anytime you need a ride to get to an appointment, the store, or to visit friends, we can schedule one for you.
All Lively plans include:
100% U.S.-based customer service
No long-term contracts or cancellation fees
Ability to switch plans anytime
Fast and reliable nationwide coverage
Ready to buy?
Select Preferred when you shop for phones.