Yes. The Lively Mobile2 includes a built-in accelerometer to detect falls.* The accelerometer senses your body movement and patented algorithms evaluate any sudden changes. It can even tell the difference between dropping the device and an actual fall.

When a fall is detected, the Lively Mobile2 will automatically call our Urgent Response Agents even if you are unable to press the button. You also always have the option to cancel the call if it was in error or you don’t need assistance.

Fall Detection is available as an add-on feature for $9.99/month.

*Fall Detection does not detect 100% of falls. Users should always push their button when they need help, if possible. Button signal range may vary due to device sensitivity, battery strength, and other environmental factors.

Yes. Newly purchased products from Lively come with a 1-year warranty that protects against manufacturing defects. If your product fails within the first year and you think it may be due to a manufacturing defect, please contact Customer Service for assistance.

For information on our extended warranty, Lively Protection Plan, please contact Customer Service at (800) 463-5412.

Yes. The Lively Mobile2 comes with a clip accessory for attaching the device to your pockets, bag or clothing, a magnetic lanyard for wearing around your neck, and an easy-to-use charging dock to keep your device charged when not in use. A large-print user guide is also included to help get you started.

The battery will last up to 40 hours of standby time in between charges. Varying conditions such as your network coverage, device usage, and ambient temperature can impact your standby time. It is recommended to charge your Lively Mobile2 every night or when not in use with the included Charging Dock.

If you are using Fall Detection your Lively Mobile2 device will actively analyze your motion whenever it’s powered on, which will also affect the battery life.

There is a battery indicator located on the back of the Lively Mobile2 above the battery icon. The battery indicator lets you know the status of the device’s battery level. An audio alert will play when your battery is low, letting you know if it needs charging.

Yes. The Lively Mobile2 is waterproof which means you can safely use the Lively Mobile2 in the shower. The Lively Mobile2 is rated to be gently submerged in up to 3.3 feet of water for up to 30 minutes.

Water in the device may impact the audio of the two-way speaker. Gently shake device to dislodge water.

The charging dock is not waterproof. Do not place the charging dock in areas where it can get wet. If your device happens to get wet, please be sure to dry it before placing it into the charging dock. Failure to do so may cause an electrical shock or fire hazard.

Your device is completely mobile with fast and reliable nationwide coverage. You can use your Lively Mobile2 at home or on the go, wherever you have cellular service.

Potential emergency situations:

• You’re having trouble breathing.
• You have a weird tingling in your arm, and you are not sure what to do.
• You slipped and fell in the shower.

General assistance or cautious situations:

• You locked yourself out of your house without the keys.
• You are driving and are lost.
• You heard a strange noise on your roof.
• You think someone is in your house.

Though we have listed some typical use scenarios, if you’re ever in doubt call Urgent Response and our caring team will assist you.