Want us to notify your family in an emergency?

The Lively device tries to get an updated GPS location fix every ~20 minutes. If this fix is successful, the device then sends location and device information to our systems to report to Link users. If the location fix is unsuccessful, due to the device being in a large building, parking garage or equivalent, the Lively device sends device information after 60 minutes.

The location can be updated manually at any time by clicking the "Update Location" button on the map in the Lively Link app.

To maximize the battery performance of the Lively device, location information is only updated once every ~20 minutes. However, the latest location of the device can be retrieved at any time by clicking the “Update Location” button while viewing the map.

No, the map does not show past locations.

Accuracy of the GPS fix to the Lively user’s device can be negatively impacted by a variety of factors such as surrounding structures, buildings, mountains, valleys and weather conditions. At Locations where the GPS fix is weak there can be certain situations where the Lively user appears to have left a Location temporarily despite remaining stationary. To alleviate this, Lively has developed a learning algorithm that improves the accuracy of the Lively user’s Locations using historical data. As our system learns about the Lively user’s Locations and activity patterns, you should see these issues diminish over time.

Your email address can be changed directly from your account at www.lively.com/myaccount. Click on the "Account Settings" tab and select "Change Your Email Address". Enter your new email address and click "Save".

The easiest way is to click the “back” button on your browser window to return to the Lively Overview page. Once there, click Edit My Profile to view/update your information.

The Lively subscriber, or primary login, is the user of the Lively device. Lively Link users are those who care about the Lively subscriber and would like an easy way to connect with them and to get information to know they are safe and well. Lively Link users are invited by the Lively subscriber to:

• View their location on a map
• See a list of recent activities
• Check the battery level of the Lively device
• Get notifications when a call is made to Urgent Response
• When a Lively subscriber logs into lively.com/myaccount, they will have full access to the Lively Link web to see information about themselves as well as fully manage their Urgent Response Personal Profile.

Log-in to your www.lively.com/lively-link

• Select "Manage Invites" in the upper right corner
• Enter the name and email of people you want to invite

They will receive an email invitation to become a Lively Link user, as well as download the Lively Link mobile app. If they already have a Lively account, they can sign-in using their existing credentials (email address and password). Once the loved one is signed into the Lively Link Mobile app, they will have access to your Urgent Response subscriber information, receive updates on the use and status of your device, view your weekly activities, and access your device location.

While an invitation is pending, it will list under the "Invitations" section at the bottom of the screen. Click "Resend" if the person has not received the invitation. Once the user has accepted the invitation and created an account, they will appear under “Accepted Invites.” You can remove existing followers at any time by clicking "Remove".

Link users have access to subscriber information such as current location, 30 days of location history (including some limited history regarding frequency and duration of time away from home), current and prior battery levels, and device usage (e.g., whether device is being used and whether any calls for assistance were made). Link users will also be alerted if the Lively subscriber contacts our Urgent Response team. See above for the frequency of GPS location fixes.

Yes. A Lively Link user can be designated as a Follower for multiple Lively subscribers. However, only one Lively Link or Lively account is allowed per email address.

For example, if the Lively device user has an email address of grandmasLively@fakeemail.com, that same email address cannot be used for another Lively subscriber or for a Lively Link app user. An email address can only be associated with one Lively account at a time.

There is no limit to how many Lively Link users you can invite to follow your Lively device.

You can remove Link users from viewing your location information by logging into your My Account and selecting the “Lively App” under the “Tools” tab. You will be redirected to the Lively Link website. On the website, go to “Manage Invites” in the upper right-hand corner and either:

1. Select “Remove” by the Link User, which will remove the Link user from viewing any of your subscriber information, including your location history, battery levels, and device usage; or
2. Toggling off “Locator Service Settings” for the specific Link user. This will only remove the Link user from accessing your location information. The Link user will still have access to your other subscriber information.