Lively.com Account
Get information and answers to questions about your online account on Lively.com.
About My Account
My Account on Lively.com lets you do some self-service activities like manage your emergency profile, view and pay your bill, and check your monthly usage for data.
Common questions
By creating an account, you can manage your account in one central place. And with password-protected access, you can log in securely anytime, anywhere. Go to https://www.lively.com/myaccount to get started.
To create an account, you'll need to provide the following customer information:
Either your Lively phone number or your device serial number
Your street number (not your entire address), and
Your zip code
You'll also create a password so you can log back in any time.
My Account lets you manage the following:
Create a personal emergency profile, which Urgent Response agents can refer to in case of an emergency. Learn more about the personal emergency profile.
View and pay your bill
Add or update payment information, including signing up for automatic billing and paperless billing
View monthly data, talk, and text usage
Change your login email address
See which apps and services are in your plan
Manage and send invitations to loved ones to follow you on Lively Link app (if you have Urgent Response)
Need more help?
Give us a call
If you have additional questions, please call our Customer Service representatives, available weekdays 7 a.m.–10 p.m. ET and weekends from 9 a.m.–6 p.m. ET.