Nurse On-Call
Nurses or doctors can provide medical advice anytime.
About Nurse On-Call
The Lively Nurse On-Call service offers an affordable alternative to access healthcare resources without making an appointment. This unique service provides access to helpful, health-related resources through live, personalized advice from registered nurses or certified doctors. You can ask any kind of medical question and get prescriptions or refills for common medications right over the phone, so it's easier to keep up with routine care. .
Features
No appointment necessary
No additional costs or copays or insurance needed
Call as often as you like
Spanish-language support offered
Most calls answered within 30 seconds
How Nurse On-Call works
To use Nurse On-Call, you must subscribe to a Lively Premium plan for either phones or medical alerts.
If you have a medical question, press the Urgent Response button on your phone or medical alert.
Our Agents will connect you with a registered nurse who can get you answers or put you in touch with a board-certified doctor.
Nurses or doctors will answer your questions and can order or refill prescriptions right over the phone.
Common questions
To connect to to Nurse On-Call:
Lively Mobile Plus users: Press the Call Button on your Lively Mobile Plus and tell the Urgent Response Agent that it isn’t an emergency and you would like to speak to Nurse On-Call.
Jitterbug phones users: Call the “Nurse On-Call” contact found in your Phone Book.
Once you are connected to Nurse On-Call, a Current Health representative will answer your call to assess your needs and identify your state of residence. The representative will then transfer your call to a registered nurse in your state. If the nurse determines it is necessary, a callback from a doctor will be arranged to further assist within 30 minutes.
Each time you call Lively Nurse On-Call, you should tell the registered nurse you speak with about any allergies you may have to certain medications. The nurse will also ask you some other relevant questions about your personal health concerns and will record that information in a highly secure system. Your health information is recorded each time you call so that Lively Nurse On-Call can stay current with those health topics that are most important to you. Keeping your health information up to date also allows the nurses at Lively Nurse On-Call to address your specific needs whenever you call.
Need more help?
Give us a call
If you have additional questions, please call our Customer Service representatives, available weekdays 7 a.m.–10 p.m. ET and weekends from 9 a.m.–6 p.m. ET.