Transfer your number
Getting started
We can help you transfer your existing cell phone or landline phone number, as long as your phone number is eligible and is active at the time of the transfer. Number transfer requests are also subject to approval by your previous carrier. Read the common questions to learn more.
We don't charge a fee to transfer your phone number. However, there may be an early termination fee with your previous carrier.
Jitterbug phone users
Make sure your Jitterbug phone is powered on and has cellular service.
Log into My Account.
We’ll ask a few questions about your old carrier and guide you through requesting a transfer.
Tip: It is helpful if you have a copy of a recent phone bill or have access to your online account from your old carrier. You will be asked to provide some account information.
SIM card kit users
To transfer your current phone number to your new SIM card, call the Lively team at 1-866-233-3436.
Hours of operation are 7 a.m.–10 p.m. ET Monday through Friday, and 9 a.m.–6 p.m. ET on weekends.
Common questions
Need help with the transfer request?
We’re here to help. Call our Customer Care department, available weekdays 7 a.m.–10 p.m. ET and weekends from 9 a.m.–6 p.m. ET.